Refund and Returns Policy

Last Updated: October 2025

We want you to love every product you buy from Hoomart, operated by PAULSON ECOMMERCE. If you’re not completely satisfied, we offer a 7-day easy return window.

1. Eligibility for Returns

You can request a return if:

  • The product is damaged, defective, or incorrect.
  • You contact us within 7 days of delivery.

2. Return Process

To initiate a return:

  1. Record a clear unboxing or product video showing the issue.
  2. Email the video, order ID, and reason for return to help.hoomart@gmail.com.
  3. Once verified, our team will guide you through pickup or shipment.

3. Refunds

  • Approved refunds will be processed to your original payment method within 5–7 business days after inspection.
  • Shipping or handling charges (if applicable) are non-refundable.

4. Non-Returnable Items

Certain items (like used personal care tools or opened consumables) cannot be returned. Such exclusions are mentioned on the product page.

5. Damaged or Wrong Item Received

Email us with the unboxing video within 48 hours of delivery so we can resolve the issue quickly.

6. Contact for Returns

📧 help.hoomart@gmail.com
📞 +91-7578825217
📍 PAULSON ECOMMERCE, Assam, India

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